Our commitment to a transparent, worry-free experience for every customer.
At DCA Cleaning Solutions, customer satisfaction is our priority. We provide professional carpet cleaning, upholstery cleaning, air duct cleaning, sanitizing treatment and specialty cleaning services.
If you are not satisfied with your service, please contact us within 48 hours of completion. We will make every reasonable effort to correct the issue through a return cleaning visit. This guarantee covers our workmanship — the quality and completeness of the cleaning we performed. It is not a guarantee that any particular stain, odor or existing condition can be removed, and it is not a promise of any health, air-quality or energy outcome.
Refunds may be considered when:
Appointments canceled less than 24 hours before service may be subject to a cancellation fee.
Customers agree to contact DCA Cleaning Solutions before filing a payment dispute or chargeback. We will work to resolve concerns professionally.
Professional cleaning methods can substantially improve appearance and cleanliness, but some stains, odors and existing conditions will not respond to cleaning. Permanent dye loss, bleaching, sun fading, wear, backing or padding contamination, prior chemical treatments and material damage may limit what cleaning can achieve. Sanitizing and antimicrobial treatments are applied to compatible surfaces according to the manufacturer’s label; they are not medical services, not mold remediation, and do not guarantee that mold or mildew will not return. Air duct cleaning removes accessible accumulated debris within the approved scope and is not sold as an indoor-air-quality, allergy or energy-savings improvement. See our service terms and cleaning limitations for the full list.
If you have questions about this policy, please contact us: